Return policy

At cafoiegrasgourmet, your satisfaction is our top priority. We strive to ensure that every order you receive meets the highest standards of quality. If, for any reason, you are not fully satisfied with your purchase, we provide clear options for returns, refunds, and exchanges in accordance with this policy.

1. Returns Eligibility

You may request a return if:

  • The product is damaged, defective, or incorrect upon deliver

Important: All products must be returned in their original, unopened packaging to be eligible for a refund or replacement.

2. Return Timeframe

You may request a return within 30 days of receiving your order. To initiate a return, please contact us as soon as possible at:

Once your return request is approved, you will receive instructions for returning the product.

3. How to Return Products

  1. Contact cafoiegrasgourmet via email with your order number and reason for the return.

  2. Package the product securely in its original packaging.

  3. Ship the product back to the address provided in your return authorization email.

Note: Customers are responsible for the cost of return shipping unless the product was damaged, defective, or incorrect.

4. Refunds

Once we receive your returned product and verify its condition, we will process your refund using the same payment method you used for the original purchase. Refunds are generally issued within 14 business days after we receive the returned product.

Refunds will include the purchase price of the product, but original shipping costs are non-refundable unless the return is due to an error on our part.

5. Exchanges & Replacements

If you received a defective or incorrect product, cafoiegrasgourmet will replace it at no additional cost.

  • Contact us within 30 days of receipt to request a replacement.

  • We will provide instructions and cover return shipping if the replacement is required.

6. Order Cancellations

You may cancel an order before it is shipped by contacting us at support@cafoiegrasgourmet.shop. Once an order has been shipped, the standard return process applies.

7. Non-Returnable Items

Certain items may not be eligible for returns for hygiene or safety reasons. These will be clearly indicated on the product page.

8. Damaged or Lost Shipments

  • If your order arrives damaged, please notify us immediately with photographs of the product and packaging.

  • In the unlikely event that a shipment is lost during transit, we will work with the carrier to resolve the issue and provide a refund or replacement.

9. Customer Support

Our customer support team is available to assist with returns, exchanges, and any concerns regarding your order:

We aim to respond to all inquiries within 1 business day.

10. Notes

  • All refunds, returns, and replacements are subject to verification by cafoiegrasgourmet.

  • We reserve the right to refuse a refund if the product is returned damaged due to mishandling or if it does not comply with the return requirements.

  • Our returns and refunds policy is in addition to your legal rights under U.S. consumer protection laws.